Especially if it arrives broken, defective or not to your liking in any way. If you do decide to open a return, please Include the packing slip provided. Our customer service team will review your situation and reach out to you as soon as possible and work with you to resolve any issues you may have. As always, we want your shopping experience with Dealacent to be a positive one! Please note, all items in our store are used products.Items may be in original packaging but might be opened or sealed. Please do not assume any products are in new condition, they are all listed under used due to being pre-owned. Most items will have small imperfections such as light scratches, small paint chips, and distorted packaging. Please look at all the images very carefully. We find all our items in abandoned storage units so we do not know the history of the products or what they have been through. We try our best to filter out broken, damaged or items subjected to cigarette smoke, but some items might slip through. If you have any questions about the product, or any concerns about your order please reach out to us and we will respond within 24 - 48 hours.